SUPPORT
Are you facing an issue and you want it to be fixed? Do you want your PacketFence ![[External]](/fileadmin/images/10x10.gif "External link")
or SOGo deployment to be nothing but optimal? If so, a support package should interest you.
The following support packages are available for the PacketFence and SOGo solutions:
| Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
Duration | 1 year | 1 year | 1 year | 1 year |
Support Method | Support Portal | Support Portal / Phone | Support Portal / Phone | Support Portal / Phone |
Response Time | 1 business day | 4 business hours | 2 hours | 1 hour |
Support Hours | From 8:00am | From 8:00am | 24 / 7 (*) | 24 / 7 (*) |
Multi-Server | No | No | Yes | Yes |
Notifications | None | Security | Security / Bug Fixes | Security / Bug Fixes |
Bug Fixes | No | No | No | Yes |
Included Incidents | 5 | 10 | 30 | 75 |
Included Consulting Hours | - | - | 2 | 4 |
Cost | $750 USD /550 € | $1,500 USD /1,100 € | $5,000 USD /3,750 € | $10,000 USD /7,500 € |
|
(*) More incident credits are consumed when support is offered outside 8:00am to 5:00pm EST/EDT - Monday to Friday. Contact us for details.
Supported operating systems are:
- Community ENTerprise Operating System (CentOS) 5+
- Debian 4+ and Ubuntu 8+
- openSUSE 10.3+
- Red Hat Enterprise Linux 5+
The support packages do not include:
- components installation
- custom development
- preventive system monitoring
- training and documentation
The included consulting hours can be consumed for:
- architecture design and review
- migration from another system
- performance tuning
- best practices
If you are looking at sponsoring the development of a specific feature for either PacketFence or SOGo , please contact us directly. We offer competitive rates for custom software development.